Monday, January 3, 2011

Service with a Capital 'S'

The very first J. Christopher’s restaurant opened its doors in 1996, and H has been a devoted customer from the beginning.  The restaurant’s menu covers breakfast through lunch, and we are Saturday/Sunday morning regulars. Most of the weekend servers are young adults of high school and college age and H knows them all.  (In fact, he has known several generations.)  They all visit with him when he comes in, and they each know the details of his orders without asking: super-hot dark roast coffee; a separate sharp knife with Eggs Christopher; real maple syrup with waffles and pancakes.  But mostly they know about his extra-crispy, bone-dry, the-tip-depends-upon-it bacon – they simply write it up as Henri Bacon. Finally, the more creative servers leave little notes and pictures on his bill.  What service!

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